For small updates with no expected impact on users, one announcement message is usually enough. As the impact goes up, consider adding a reminder update right before the maintenance. In Statuspage, for example, we include an option to send a reminder message an hour before the maintenance period begins.No matter what kinds of systems you have in your organization or installed for your clients, scheduled maintenance is unavoidable. The best thing you can do to help is ensure everyone that will be affected is notified ahead of time. The purpose of this process is to generate a report for notifying departments of scheduled maintenance.
What is a maintenance schedule letter?
This document through which any customer or an employee is informed well before time about any maintenance which needs to be scheduled for a specific period of time is known as the maintenance schedule letter. In the letter, the specific group of employees or customers (for service providers) are informed of the maintenance which needs to be done.
How to make a planned maintenance announcement that actually works?
Offering the briefest update possible and hoping nobody notices – what you could call the slide-under-the-radar method – actually sets you up for failure. The goal of a planned maintenance announcement should be to get the right people informed and confident about the upcoming maintenance.
How often should you announce maintenance updates to users?
Larger impacts call for longer lead time and more frequent updates before the maintenance. For small updates with no expected impact on users, one announcement message is usually enough. As the impact goes up, consider adding a reminder update right before the maintenance.
What is the purpose of the scheduled maintenance notification process?
The purpose of this process is to generate a report for notifying departments of scheduled maintenance. It's also useful as a reminder of how to format scheduled maintenance notifications, and a way to easily train new staff.
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